Anthony Laban Home Booking Cancellation Policy:
All appointments are subject to our cancellation policy. Appointments can be changed up to 24 hours before, after that the following charges will incur. These will be settled via the payment card used to book the appointment and must be settled before your next visit.
50% total appointment charge if cancelled within 24 hours.
100% total appointment charge for any no-show or if cancelled on the day.
If you’re running late, please call to let us know as soon as you do. If you’re more than 15 minutes late we may need to reschedule your appointment and you will be charged 100% of the total appointment.
We’re very grateful for your understanding. Appointments cancelled without sufficient notice means we miss the opportunity to contact Guests on our waiting list and cannot fill that Appointment time, which hits our team and our independent business really hard.
Please note card details are held securely by our payments provider to hold future Appts. These details are managed with the highest Compliance Security Payment Card Industry Level 1. Please note: our team has no access to payment details.
Anthony Laban Home Privacy Policy:
1. Who are we?
This website is operated by Moving Hair LTD, on behalf of Anthony Laban Home. Registration Number 08394455r Registered Address 1 Royal Terrace, Southend-On-Sea, Essex, SS1 1EA
The data controller responsible for your personal data is Moving Hair Limited on behalf of Anthony Laban Home.
2. What is this Privacy Policy for?
This privacy policy (‘Privacy Policy’) applies to personal data that we collect from you as a user of this Site or as customer / guest (‘you’ or ‘your’ being interpreted accordingly). It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation (‘GDPR’) which became applicable to us, and you, as of 25 May 2018.
‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified.
By using our Site or submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.
3. What data do we collect?
We collect appointment booking and contact information, which can include your name, address, email address, phone number, gender, date of birth, photo’s of yourself and other info which you will choose to disclose on your user profile with Phorest.
We also collect information about your debot/credit card and bank account info through our payment service provider. We require this information to complete your purchases with us. These details are managed with the highest Compliance Security Payment Card Industry Level 1. Please note: our team has no access to payment details, for more information see our cancelation policy.
4. Automatically Collected Data
When you visit our Site, our servers record information (‘log data’), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (‘IP’) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site, and allows us to improve its features. For detailed information on the cookies and similar technologies we use, please see our Cookie Policy.
5. How we use your personal data
We may use your personal data to contact you via SMS, Whatsapp, and other digital messaging providers to confirm and manage your appointment bookings.
We may ask for reviews and feedback. We may send newsletters via email to keep you up to date on our latest news.
6. Payment Information
Any credit/debit card payments and other payments you make through our Site will be processed by our third-party payment provider. Payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that aside from card information tokenisation we do not directly process or store the debit/credit card data that you submit ourselves.
We store card or payment data you submit during Appointment Booking or purchase at any of our operations for the purpose of reserving future appointments and taking of payment in line with our Cancelation Policy.
We will store this data in accordance with our legal obligations under applicable law, and only for so long as legally permitted.
You may choose to opt out of us holding your card or payment data, although this means that you will need to re-supply us with card/payment details to hold future reservations, or for the purpose of making any future purchases.
7. Personal data transfers
Your personal data may be transferred to, and stored in, countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (‘EEA’), to our service providers and the Moving Hair Ltd Salons for the purposes described above.
Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the United Kingdom or EEA. Where we transfer your personal data to countries outside of the EEA, we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as relying on our service or implementing standard contractual clauses for data transfers. We have implemented data transfer agreements pursuant to applicable data protection law in order to implement appropriate safeguards for the transfer of personal data to Moving Hair Ltd Salons in countries outside the EEA. If you would like to receive more information on the safeguards that we implement, including copies of relevant data transfer contracts, please contact us as indicated below.
8. Security
Where you have chosen a password or login that enables you to access certain restricted parts of our Site or third partys’ platforms, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or login details with anyone else.
Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100 per cent guarantee the security of personal data that you provide to us online.
9. Personal data retention
We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is longer. In particular, we retain customer / guest records for six years from the last transaction. We retain information submitted through the Site and the other websites we operate for two years following account closure or contact with you, as applicable. When you consent to receive marketing communications, we will keep your data until you unsubscribe.
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.
10. Your personal data protection rights
Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your personal data, and we will do so if:
a. We are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing.
b. We are processing your personal data for direct marketing.
Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to UK data protection authority, the Information Commissioner’s Office (ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns. (You may find EU Data Protection Authorities’ contact information at edpb.europa.eu